Singapore Airlines’ cancellation policy varies depending on the type of fare purchased, but it generally offers several options for passengers needing to change their plans.

Key Points of the Cancellation Policy:

24-Hour Cancellation Policy: For flights to or from the United States, you can cancel your ticket without penalty within 24 hours of booking, provided the reservation was made one week or more before the flight departs. To ensure a full refund, cancellations must be made through Singapore Airlines directly.

Fare Types and Cancellation Fees: After the 24-hour window, cancellation rules depend on the ticket type.

Lite tickets: Generally, no cancellations are allowed, although you may be able to get a refund of taxes and fees paid.

Value, Standard, Flexi, First/Suites: These tickets are cancellable with a fee, though the exact amount depends on the specific fare rules.

Refundable Fares: If you purchased a ticket with a refundable fare, you can request a full refund online; however, cancellation or refund fees may apply.

Non-refundable Fares: If you cancel a non-refundable ticket, only the refundable taxes will be refunded.

Airline-Initiated Cancellations: If Singapore Airlines cancels your flight, you are entitled to a complete refund without any fees, regardless of the fare type. This also applies if your flight is significantly changed or delayed; you’ll want to contact Singapore Airlines to learn about their policies.

KrisFlyer Award Reservations: Singapore Airlines typically charges a redeposit fee of up to $75 when canceling a KrisFlyer award reservation; however, these fees are waived if the airline cancels your flight.

How to Cancel:

Online: If you purchased your ticket directly from Singapore Airlines, you may be able to cancel your ticket online for a refund if you have a refundable fare.

Travel Agency: If you booked your ticket with a travel agent, you should contact them directly to cancel your reservation.

Additional Information:

Cancellation/refund fees are imposed for certain tickets based on the fare conditions.

Refunds may take up to 6 weeks to be credited back to your original mode of payment, depending on your bank’s processing time.

Always read the fare terms and conditions before purchasing your ticket or check with your travel agent to understand the specific cancellation rules that apply to your ticket.