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Tips for Calling Southwest Reservations Customer Service
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Write down your question or issue ahead of time.
✅ Best Times to Call
Early morning (7 AM – 9 AM ET) or late at night (after 9 PM ET) often have shorter wait times.
✅ Use Callbacks
If available, opt for a callback option to avoid staying on hold.
✅ Be Patient but Persistent
Due to high call volumes, especially during holidays or bad weather, wait times can be long. Stay polite but assertive.
Common Issues Resolved Over the Phone
Same-day flight changes or standby
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