JetBlue’s cancellation policy is structured to provide flexibility to passengers while reflecting the fare type purchased and the timing of the cancellation. One of the most important aspects of JetBlue’s policy is the 24-hour risk-free cancellation window. If you book a flight at least seven days before departure, you can cancel within 24 hours of booking and receive a full refund to your original form of payment with no fees or penalties. This applies to all fare types, including Blue Basic, which is JetBlue’s most restrictive fare class. However, after this 24-hour period, the cancellation rules and fees depend heavily on the type of ticket you purchased.

Blue Basic fares, which are JetBlue’s basic economy option, are non-refundable and subject to a cancellation fee if you cancel after the 24-hour risk-free window. Specifically, cancellations for Blue Basic tickets incur a fee of $100 per person for travel within North America, Central America, and the Caribbean, and $200 per person for other routes. Changes and cancellations must be made before the scheduled departure time; otherwise, the ticket is forfeited as a no-show. For other fare classes such as Blue, Blue Plus, Blue Extra, and Mint, JetBlue generally does not charge cancellation fees, but passengers may be responsible for paying any difference in fare when making changes or rebooking. Refundable fares, including refundable Mint tickets, allow cancellations at any time before departure with a full refund to the original payment method.

When canceling a non-refundable ticket after the 24-hour window, passengers usually receive travel credit instead of a cash refund. This credit is deposited into the passenger’s JetBlue Travel Bank and can be used toward future JetBlue flights within one year from the original ticket issuance date. Travel credits are typically available immediately after cancellation, providing flexibility for future travel. JetBlue also imposes a $25 fee per person if cancellations or changes are made via customer support phone calls, whereas cancellations made directly through the website or app avoid this fee.

In cases where JetBlue cancels your flight or there is a significant delay, passengers are entitled to full refunds regardless of the fare type. JetBlue’s Customer Bill of Rights provides compensation such as travel credits for controllable cancellations or delays. For example, if a flight is canceled within four hours of the scheduled departure, passengers receive a $50 travel credit, and if canceled after the scheduled departure time, the credit increases to $100. Additionally, JetBlue offers meal vouchers and accommodations for passengers facing long delays or overnight disruptions due to controllable irregularities.

Special circumstances such as the death of the ticketed passenger or an immediate family member may qualify for fee waivers or refunds upon submission of appropriate documentation like a death certificate. JetBlue’s policy also allows tickets to remain in “open” status for one year from the original issuance date, enabling passengers to use the ticket value toward future travel if they cannot get a refund.

To cancel a JetBlue flight, passengers can log into their TrueBlue account on the JetBlue website or app, navigate to “Manage Trips,” select the reservation, and cancel online. This method avoids additional fees and provides immediate confirmation. If the booking was made through a travel agent, cancellations must be coordinated through the agent. Refunds to credit cards typically process within 7 to 10 business days.

In summary, JetBlue offers free cancellations within 24 hours of booking for flights booked at least seven days in advance. Blue Basic fares incur cancellation fees after this window, while other fares generally do not charge fees but may require payment of fare differences. Non-refundable tickets canceled after 24 hours receive travel credits valid for one year. Flight cancellations by JetBlue entitle passengers to full refunds or compensation, and special circumstances may allow fee waivers. Passengers are encouraged to review fare rules carefully and cancel promptly to maximize refund or credit benefits.