JetBlue’s cancellation policy varies depending on the fare type and timing of cancellation but generally aims to offer flexibility while balancing fare rules and fees. For passengers who book at least seven days before departure, JetBlue allows a risk-free cancellation within 24 hours of booking, providing a full refund to the original form of payment with no fees or penalties. This 24-hour window applies to all fare types, including Blue Basic, which is JetBlue’s most restrictive fare class. However, after this initial period, the refund and cancellation options depend heavily on the ticket type purchased.

Blue Basic fares are the most restrictive and are subject to a cancellation fee if canceled after the 24-hour window. Specifically, cancellations for Blue Basic tickets incur a fee of $100 per person for travel within North America, Central America, and the Caribbean, and $200 for other routes. Additionally, changes and cancellations must be made prior to the flight’s scheduled departure time; if a passenger fails to cancel before departure, the ticket is forfeited as a no-show. For other fare types such as Blue, Blue Plus, Blue Extra, and Mint, JetBlue does not charge cancellation fees, but passengers may be responsible for any difference in fare when making changes or rebooking. Refundable fares, including refundable Mint tickets, allow cancellations any time before departure with a full refund to the original payment method.

When canceling a non-refundable ticket after the 24-hour risk-free period, passengers typically receive travel credit instead of a cash refund. This credit is deposited into the passenger’s JetBlue Travel Bank and can be used towards future flights within one year of the original ticket issuance date. Travel credits are usually available immediately after cancellation and provide flexibility for future travel plans. JetBlue also imposes a $25 fee per person if cancellations or changes are made via customer support phone calls, whereas cancellations made directly through the website or app avoid this fee.

In cases of flight cancellations or significant delays initiated by JetBlue, passengers are entitled to full refunds regardless of fare type. JetBlue’s Customer Bill of Rights offers compensation such as travel credits for controllable cancellations or delays. For example, if a flight is canceled within four hours of the scheduled departure, passengers receive a $50 travel credit, and if canceled after the scheduled departure time, the credit increases to $100. Additionally, JetBlue provides meal vouchers and accommodations for passengers facing long delays or overnight disruptions due to controllable irregularities.

Special circumstances such as the death of the ticketed passenger or an immediate family member may qualify for fee waivers or refunds upon submission of appropriate documentation like a death certificate. JetBlue’s policy allows tickets to remain in “open” status for one year from the original issuance date, enabling passengers to use the value toward future travel if they cannot get a refund.

To cancel a JetBlue flight, passengers can log into their TrueBlue account on the JetBlue website or app, navigate to “Manage Trips,” select the reservation, and cancel online. This method avoids additional fees and provides immediate confirmation. If booked through a travel agent, cancellations must be coordinated through the agent. Refunds to credit cards typically process within 7 to 10 business days.

In summary, JetBlue offers free cancellations within 24 hours of booking for flights booked at least seven days in advance. Blue Basic fares incur cancellation fees after this window, while other fares generally do not charge fees but may require payment of fare differences. Non-refundable tickets canceled after 24 hours receive travel credits valid for one year. Flight cancellations by JetBlue entitle passengers to full refunds or compensation, and special circumstances may allow fee waivers. Passengers are encouraged to review fare rules carefully and cancel promptly to maximize refund or credit benefits.